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Frequently Asked Questions
 

Is my credit card information secure on your site?

Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details. 

For more security information, please visit our Privacy and Security statement.

What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express as well as any debit cards displaying these logos.

Is there any sales tax?

Sales tax is applied only to residents of Illinois.

When will my credit card be charged?

Your card will be charged the day you place your order.

I have two addresses, which should I enter for the billing address?

For credit card verification, you must enter the exact address that appears on your credit card statement. The zip code and street address must match for our system to accept the order.

Should I enter spaces or dashes in my credit card number?

No. Your card number should be entered as a continuous string of numbers.

Why isn't your system accepting my credit card?

There are many reasons for a failed credit card transaction. The most common are:

    • The billing address does not match the address listed on your credit card statement.
    • The security code is incorrect.

If you have verified these items and are still experiencing issues, please contact Customer Service Monday through Friday from 8:30 AM to 5:00 PM Central Time, at 312-932-0639 ext. 151. If possible, please provide our represenatives with any error messages you may have received.

What is the security code?


On Visa, MasterCard, Discover credit cards, the security code is a 3 digit number on the backside of your card. This is typically located just after the signature box on the right hand side. On American Express cards, the security code is a 4 digit number located on the front side, in the upper right hand corner.  Please consult the examples below:


Can I order by phone?
 

Absolutely! Call us at 1 (312) 932-0639 and we will be glad to assist you.